Netflix is having some more issues with their shipping system meaning some people are experiencing delays. Like the great company Netflix is though they are figuring out exactly who was effected by this problem and are going to be issuing credits to those people.
Yet again Netflix is showing their commitment to good customer service. I personally haven’t seen any slow downs in the service but just know that the people who did are going to be getting credit for it makes me feel really good subscribing to Netflix.
Update: I actually might have been affected by the shipping problem, here is a copy of the note sent to me about it:
Dear Michael,
Our shipping system is unexpectedly down. We received a DVD back from you and should have shipped you a DVD, but we likely have not. Our goal is to ship DVDs as soon as possible, and we will keep you posted on the status of your DVD shipments.
We are sorry for any inconvenience this has caused. If your DVD shipment is delayed, we will be issuing a credit to your account in the next few days. You don’t need to do anything. The credit will be automatically applied to your next billing statement.
Again, we apologize for the delay and thank you for your understanding. If you need further assistance, please call us at 1-888-638-3549.
-The Netflix Team
Why did they wait until Wednesday evening to post a message, when the problem started on Tuesday. They didn’t waste any time deducting my upgrade fee from my account. I would like more information about the problem, and what they intend to do about it. I know, late movies are not a big deal, but I think a company this large should post more specifics from their President on their website.