As many of you know the Netflix website was down practically all day on Monday, and for many of Netflix customers discs that would have shipped on Monday didn’t, instead they shipped the following day.
I was a part of that boat, I was supposed to have LOST Season 2, Disc 6 ship on Monday but instead it was delayed and shipped on Tuesday. Today I received an email from Netflix with the following message:
This is exactly how businesses need to be run, if something happens that wasn’t supposed to, it is up to the business to make it better for the customer. I’m incredibly happy with what Netflix decided to do and hopefully whatever it was that caused the outage won’t happen again.